5ww Privacy Policy

Last updated: January 2026

Welcome to 5ww. This Privacy Policy describes how 5ww ("we", "our", or "us") collects, uses, stores, and shares information about you when you use our website at https://5ww.bio and all associated services, including cricket betting, live casino, slots, crash games, and other gaming products (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices described here, please discontinue use of the Platform. This policy applies to all users, including registered members, visitors, and anyone who interacts with our website from Bangladesh or elsewhere.

Information We Collect

We collect several types of information to deliver a secure, personalised, and responsive gaming experience. The categories below outline what data we gather and why.

Identity and Account Information

• Full name, date of birth, gender, and nationality as provided during registration.
• Email address, mobile phone number, and any username or display name you select.
• A copy of your national ID, passport, or other government-issued document where identity verification (KYC) is required.
• Your city of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and country.

Financial and Transaction Information

• Payment method details including mobile banking identifiers for bKash, Nagad, Rocket, and Upay accounts, as well as bank account references for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other institutions.
• Transaction history, including deposit amounts, withdrawal requests, bonus claims, and game activity records denominated in BDT (৳).
• Billing address and any fraud or chargeback investigation records as required by our payment processors.

Technical and Usage Information

• IP address, device type, operating system, browser version, and mobile network operator.
• Session logs, page-view data, click events, game session duration, and betting patterns.
• Cookie identifiers and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

5ww processes your personal data only for lawful purposes directly related to operating the Platform and delivering services to you. Specific uses include:

• Creating and managing your player account, including verifying your identity and age (players must be 21 or older).
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported banks.
• Providing customer support via email, and responding to your queries, complaints, or account requests.
• Delivering personalised promotions, bonus offers, and event notifications relevant to your gaming preferences.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities.
• Improving our Platform through analytics, A/B testing, and performance monitoring to enhance your overall experience.

How We Share Your Information

We do not sell your personal data to any third party. We share information only in the limited circumstances described below.

Service Providers and Technology Partners

We engage trusted third-party service providers — including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processors, fraud prevention vendors, and cloud hosting companies — who process data on our behalf under strict data-processing agreements. These parties access only the minimum data necessary to perform their functions.

Legal and Regulatory Obligations

We may disclose your personal data to law enforcement, regulatory authorities, or other government bodies when required by applicable law, a valid court order, or to protect the rights, property, or safety of 5ww, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, user data may be transferred as part of that transaction. We will notify affected users prior to any such transfer and ensure the receiving entity is bound by equivalent privacy obligations.

Cookies and Tracking Technologies

5ww uses cookies and similar technologies to operate the Platform and improve your experience. The three main categories of cookies we deploy are:

• Essential cookies — required for the Platform to function, including session authentication, anti-fraud checks, and load balancing. These cannot be disabled without breaking core site functionality.
• Analytics cookies — used to understand aggregate user behaviour, such as which game categories are most popular, how long sessions last, and where users navigate within the Platform. Data is anonymised where possible.
• Preference cookies — store your choices such as language preference, theme settings, and recently visited game sections so the Platform feels familiar on your next visit.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to log in or use core features, though some personalisation may be reduced.

Data Security

Protecting your personal information is a core obligation at 5ww. We implement industry-standard security measures including 256-bit SSL encryption for all data transmitted between your device and our servers, secure password hashing using modern cryptographic algorithms, strict access controls so that only authorised personnel can view sensitive account data, and regular security audits and penetration testing of our infrastructure.

While we take every reasonable precaution to safeguard your data, no online system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected users promptly and take all necessary remedial steps.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. Specifically, account registration and KYC documents are retained for a minimum of five years following account closure to comply with anti-money-laundering obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Communication logs (support tickets, chat transcripts) are retained for two years.

When data is no longer required and no legal obligation mandates its retention, we securely delete or anonymise it in accordance with our internal data lifecycle procedures.

Your Privacy Rights

As a user of the 5ww Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in the Contact section below.

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right of rectification — if any information we hold is inaccurate or incomplete, you have the right to request its correction.
• Right of erasure — subject to legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances, for example while a rectification request is being assessed.
• Right to object — you may object at any time to the processing of your data for direct marketing purposes; we will honour such requests without delay.

We aim to respond to all valid privacy rights requests within 30 calendar days. In complex cases we may extend this by up to an additional 60 days and will notify you of the extension.

Age Restriction Policy

5ww is strictly an adult gaming platform. All players must be 21 years of age or older to register, deposit, or participate in any game or betting activity on the Platform. We do not knowingly collect or process personal data from individuals under the age of 21.

If we become aware that a user has provided false information regarding their age during registration, we will immediately suspend the account, void any associated transactions, and securely delete all data collected from that user. Parents and guardians who believe a minor has accessed our Platform should contact us immediately at [email protected].

Payment Information and Financial Data

When you make a deposit or request a withdrawal on 5ww, your transaction is routed through our payment partners. For mobile financial services such as bKash, Nagad, Rocket, and Upay, we store only the account identifier (mobile number) required to complete the transaction; we do not store full mobile banking PINs or passwords. For card payments via Visa or Mastercard, card details are handled directly by our certified payment processor and are never stored on 5ww servers.

All financial data is encrypted both in transit (via SSL/TLS) and at rest. Transaction records are retained strictly for audit, fraud-prevention, and legal compliance purposes, and are never used for any purpose beyond those described in this Privacy Policy.

Third-Party Services and Links

Our Platform integrates content and services from third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy policies and data-handling standards. While we select partners who meet high data-protection standards, we are not responsible for the privacy practices of third-party game engines once they are loaded within your session.

The 5ww Platform does not include links to external websites. However, if you independently navigate to external sites (for instance, your mobile banking app to process a bKash payment), those sites are governed by their own privacy policies and are entirely outside our control.

Changes to This Privacy Policy

5ww reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the Platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you are always informed about how we handle your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 5ww handles your personal data, our support team is available to assist you. Please reach out during Bangladesh Standard Time (BST, UTC+6) business hours for the fastest response.